IMG_0146
  1. What is your ship to address?
  2. What arrangements are necessary in order to send samples?
  3. What happens if the quality of my DNA/RNA is not adequate?
  4. What if the concentration, as measured by AKESOgen, does not match stated requirements?
  5. What are my starting material options, how much DNA/RNA should I send?
  6. When can I expect my results back?
  7. What happens to any leftover starting material?
  8. What sort of data does AKESOgen provide me with?
  9. Can I obtain help with the analysis of my data?
  10. Are there a minimum number of samples for any project?
  11. How does AKESOgen manage quality and does it offer clinical trials?
  12. Does AKESOgen offer clinical diagnostic testing?

 

What is your ship to address?

Our ship to address is AKESOgen Inc., 3155 Northwoods Place, Norcross GA 30071.

What arrangements are necessary in order to send samples?

You will need to fill in our Sample Submission Form which will be provided to you by your assigned Project Manager.

What happens if the quality of my DNA/RNA is not adequate?

Samples should ideally be checked before submitting to AKESOgen and any QC data sent with each sample. For RNA, if you are not submitting Bioanalyzer traces with your samples, we will QC all samples prior to running any service. We normally recommend AKESOgen QC by Bioanalyzer on receipt of samples which would be built in to the cost of service. We are not responsible for poor or unacceptable quality of material sent to us.

What if the concentration, as measured by AKESOgen, does not match stated requirements?

We are aware that slight variations will occur when different people are measuring concentrations. Unless the differences between the concentrations you submit and the ones we obtain are significant, we will proceed with the processing of the sample. If there is a significant discrepancy, you will be contacted via email. If we are obligated to manipulate the sample in order to attain a desirable working concentration (speed-vac/precipitation) a $30 surcharge per sample will apply.

What are my starting material options, how much DNA/RNA should I send?

The starting amount of material will be determined at the outset by a discussion with the assigned Project Manager.

When can I expect my results back?

Turnaround times are determined on a case-by-case basis by mutual agreement at the beginning of the project and provided in writing. AKESOgen prides itself by providing some of the fastest turnaround times (TATs) in the industry – and also provides expedited services if required. E.g. for NGS turnaround times can be 4 weeks or less. For genotyping, TATs can be a matter of days once samples have been received.

What happens to any leftover starting material?

AKESOgen will store your leftover starting material at appropriate temperatures for one month after project completion. Any leftover materials will be returned to the client at the client’s expense. Exceptions to above are for statutory clinical regulatory reasons where AKESOgen will follow the respective guidelines e.g. for CLIA/GLP etc.

What sort of data does AKESOgen provide me with?

AKESOgen normally provides basic data analysis and quality control metrics as defined from the outset of the project.

Can I obtain help with the analysis of my data?

AKESOgen does offer a tailored bioinformatics and biostatistics analysis and custom reports as required. An AKESOgen bioinformatics/biostatistics Scientist can discuss your individual requirements as appropriate.

Are there a minimum number of samples for any project?

AKESOgen is happy to work with any sample number or size of project and can perform multiple ‘omics assays on any sample if required.

How does AKESOgen manage quality and does it offer clinical trials?

AKESOgen has a comprehensive Quality Management System that is continually monitored and maintained. AKESOgen is fully GLP and CLIA compliant and is regularly audited by global pharma and industry for clinical trial services. For any prospective client who would like to run a clinical trial with us (or any regulatory assay) we welcome the opportunity of an audit or site qualification.

Does AKESOgen offer clinical diagnostic testing?

AKESOgen routinely runs CLIA compliant array testing for a wide spectrum of cancers. It is currently using NGS to add to its portfolio of clinical molecular tests.

For additional information please contact us at info@akesogen.com

 

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